Terry Brainerd Chadwick

InfoQuest! Information Services
435 Springs Ave.
Birmingham, AL 35242-4848 USA
Ph: 205-266-4159
Email: tbchad@tbchad.com

Experience | Education | Memberships & Boards | Publications | Presentations & Seminars | Functional/Skills-based Resume

EXPERIENCE (Internet and Information Services)

Internet projects have included: conducted market strategies project on how to gain more Internet exposure for the commercial products division of a major computer peripherals company; evaluation and optimization of website for a major electronics company; accessibility audit and training for a statewide university system; project manager for the Women Business Owners Corporation website; administering more than ten electronic discussion groups (for WBOC, IPN, AIIP, et al); evaluating corporate websites for content and design ( A-Ball, The Virtual Team, Health Basics, et al); website promotion (PlumbNet, Palo Alto Software, Records by Mail, et al); and website design (WBOC, Oregon EdNet, et al). Information projects have included: identifying online databases for a global trade information system; competitive intelligence on US and international telecommunications firms, software companies, tunneling companies, and the commercial washroom industry; the market for desktop videoconferencing, level sensors, video game accessories, and integrated marketing services; and the social & economic impacts of wireless communications .

Search Engine Optimization Specialist. EBSCO Subsidiary Web Services, EBSCO Industries, Birmingham, AL. Improved website performance and ROI for EBSCO Industries subsidiary companies. Optimized websites to rank well on search engines; initiated paid placement programs. (12/02-present)

Internet Content Researcher and Research Analyst. Strategic Information Department, DAT Services, Beaverton, OR. Conducted in-depth research and developed content for new company website. Performed competitive intelligence and current awareness services. (8/99-1/01)

On-call Reference Librarian, Part-time Library Assistant. Multnomah County Library, Portland, OR. Staff reference desk and answer reference questions from public. (4/96-4/99)

Lecturer. (adjunct faculty) "Business Uses of the Internet," Professional Development Center, School of Business Administration, Portland State University, Portland, OR; Feb. 16, 1995, Oct. 17, 1995, Apr. 30, 1996, Jun. 29, 1996, July 15, 1997.

Instructor. (adjunct faculty). Library & Information Management Program, Marylhurst College, Marylhurst, OR. Courses include Communicating with the World Through Networks, International Trade Resources, Practical Business Applications of the Internet, International Trade Resources on the Internet. (1992-1995.)

Trade Information Specialist. (faculty rank) International Trade Institute, Portland State University, Portland, OR. Operated the Trade Information Services Program. Responsible for developing & managing a library of electronic database resources, assisting businesses & state agencies with international trade market research, compiling trade statistics. (4/88-6/93).

Corporate Librarian. Blue Cross/Blue Shield of Oregon, Portland, OR. Developed & operated the corporate library including collection development and information needs assessment; conducted database research on medical, insurance, management, and computer-related issues; maintained a current awareness service. (10/84-4/88).

Student Library Assistant (Business, Economics, Law, Documents). Portland State University Library, Portland, OR. (1969-1974).

EXPERIENCE (Selected Other)

• Cost Containment Statistician. Blue Cross/Blue Shield of Oregon, Portland, OR. (3/82-10/84).
• Consultant (Director, Community Safety Information Program; author, project notebook). Neighborhoods Against Crime Program, Center for Urban Education, Portland, OR. (2/81-5/81).
• Consultant (Curriculum Developer & Grantwriter). Center for Urban Education, Portland, OR. (1/81-4/81).
• Freelance Writer. The Neighbor newspaper, Portland, OR; 227-4301. (64 articles) (1/81-3/89).
• Community Worker--Planning & Development; writer, working papers. Portland Action Committees Together, Portland, OR. (6/80-12/80).
• Housing Market Analyst. US Dept. Housing & Urban Development, Portland, OR. (6/79-9/79).
• Staff Aide (Management Analyst). Portland Dept. Public Works, Portland, OR. (2/79-6/79).
• Program Operations Assistant. US Dept. Housing & Urban Development, Portland, OR. (7/78-1/79).
• Planning Assistant. Comprehensive Planning, Multnomah County Dept. of Environmental Services, Portland, OR. (1977).

EDUCATION

Bachelor of Arts degree in Political Science (high honors), Certificate in Middle East Studies; Portland State University, Portland, OR (1973).

Masters degree in Urban Studies--Research; School of Urban & Public Affairs, Portland State University, Portland, OR (1977). Specialized in program development & analysis, gerontology, comparative urban planning, & housing issues.

MEMBERSHIPS & BOARDS

Memberships: Internet Professionals Northwest., Association of Independent Information Professionals, Special Libraries Association, Software Association of Oregon, Computer-Human Interaction Forum of Oregon

Boards and Councils: Secretary, Computer-Human Interaction Forum of Oregon (CHIFOO) (2003); Vice President, CHIFOO (2002); Past President, Oregon Chapter of the Special Libraries Association (2000-2001); President, OR SLA (1999-2000); President-elect, OR SLA (1998-1999); Vice President, Internet Professionals Northwest (1996-1997); Board of Directors, Association of Independent Information Professionals (1997); Member, Oregon State Telecommunications Advisory Committee, 1991-1992; Board of Directors, Association of International Trade Specialists (1990-1991); Board of Governors, Citizens Utility Board of Oregon (1988-1991, Secretary 1989-1991); Board of Directors, NW Neighborhood Federal Credit Union (1980); President, Board of Directors, Friends of Ten: Oregonians for Housing Options (1979-1981)

SELECTED PUBLICATIONS

"Website Accessibility: What, Why & How," Internet Librarian Proceedings 2001, November 6-8, 2001, Pasadena, CA; Information Today, Inc.

"How to Conduct Research on the Internet." This is the course guide for the seminar of the same name. Copyright 1995-1999. It is available at http://www.tbchad.com.

"Integrating Internet Resources with Other Media." This is the updated text of a presentation at the Special Libraries Association (SLA) Annual Conference in Seattle on June 9, 1997. It is available at http://www.tbchad.com.

"Some Legal Resources on the Internet." This is a guide to some of the legal resources on the Internet that was prepared for the National Association of Bar Executives (NABE) Communications & Public Relations Section Workshop on September 20, 1996. It is available at http://www.tbchad.com.

"Internet Resources for Performance Improvement." This is a guide to performance improvement, training & development, and distance learning resources on the Internet that was prepared for the June 4, 1996 meeting of the Portland Chapter of the International Society for Performance Improvement (ISPI). It is available at http://www.tbchad.com.

"Cybrargonians on the Net", a column published in the Oregonized Librarian, quarterly newsletter of the Oregon Chapter of the Special Libraries Association, March 1995-present. The columns are also available at http://www.tbchad.com/cybrar/.

"World Trade Markets' Trade/SEARCH: International Traders' Directory Plus," Database: the Magazine of Electronic Database Reviews, October, 1994, 58-66.

"International Trade Resources on the Internet," seminar at Spring Internet World '94, San Jose, CA, June 1, 1994.

"Using the Internet for Business Development," seminar at Internet World & Document Delivery World International 1994, London, England, May 9, 1994.

"Using the Internet (and other CMCs) for Practical Business Research and Development," National Online Meeting Proceedings--1993, New York, NY, May 5, 1993, Learned Information, Medford, NJ., 67-76.

How to Find Information Resources to Help You Export: Guide 1 General Resources Guide; Guide 2 Licensing/Franchising Products in a Foreign Country; Guide 3 Assesing the foreign investment/joint venture climate for a product in a foreign country. Prepared under direction of Professor J. Frederick Truitt, Atkinson Graduate School of Management, Willamette Univ., Salem, OR, August 1993.

"U.S. Government Bulletin Board Systems," AIIP Connections, 6(4), Winter 1993, 19.

"Using Databases for Competitive Intelligence and Cost-Effective Market Research," with James D. Thayer. Journal of European Business, 4(1), Sept/Oct. 1992, 17-22.

"Training end-users to make informed choices when doing electronically based research: Considerations in choosing and searching electronic databases," National Online Meeting Proceedings--1992, New York, NY, May 7, 1992, Learned Information, Medford, NJ., 51-58.

"BBSs for fun and business," nfais newsletter, 34(3), March 1992, 29-30.

"Tips and Techniques for Moving among Files and Systems," Online/CD-ROM'91 Proceedings, San Francisco, CA; Online, Inc., November, 1991, 32-36.

"PIERS on DIALOG: Port Level Trade Data," Database: the Magazine of Database Reference and Review, June 1991, 55-57.

"Accessing the "Global Village" through Local Bulletin Board Systems" 12th National Online Meeting Proceedings--1991, New York, New York, May 7-9, 1991, Learned Information, Medford, NJ, 61-68.

"DIALOG's Enhanced Dialindex," Online: the Magazine of Online Information Systems, 15(1), January 1991, 22-26.

"Tracking East European Markets," World Trade Center Portland Journal, 2(3), Summer 1990, 3,6.

"International Trade Information: Other Business Databases Online," Database: the Magazine of Database Reference and Review, 13(4), August 1990, 26-31.

"Trade Information Services Online," Database: the Magazine of Database Reference and Review, (13(3), June 1990, 38-49.

"ITI Offers Access to International Data Base," World Trade Center Portland Journal, 2(2), Spring 1990, 1,5.

"International Business Assistance Online," National Online Meeting Proceedings--1990, New York, New York, May 1-3, 1990, Learned Information, Medford, NJ, 67-73.

Book review of Creative Planning of Special Library Facilities, Ellis Mount, editor, in Database: the Magazine of Database Reference and Review, 13(1), February 1990, 77-78.

"Regional Economic Cooperation," The New Pacific, Fall 1989, 9-20.

"Trade Data: Not What it's Cracked up to be," National Online Meeting Proceedings--1989, New York, New York, New York, May 9- 11, 1989, Learned International, Medford, NJ, 83-93.

"Dialog Comments on Imaging Capabilities: An Interview with Fred Zappert," Online: the Magazine of Online Information Systems, 13(3), May 1989, 28-30.

"Using OneSearch for Everyday Searching," Online: the Magazine of Online Information Systems, 13(1), Jan. 1989, 26-31.

"Pacific Northwest Exports--Jan.-Jun. 1988," Trade World Northwest, Nov./Dec. 1988.

More than 60 articles, primarily "Business of the Month" features for The Neighbor newspaper from 1980 through 1989; Portland, OR.

"Rapeseed: Potentials for PNW Trade," Trade World Northwest, 2(9), Sept. 1988.

"Foreign Agricultural Statistics Online," Trade World Oregon, 2(7), July 1988, 2.

"When you need help--can you find it in the phone book?," The Alliance, Mar. 1988, 17.

"Community Safety Projects Report," in Community Safety Information, Center for Urban Education, Portland, OR, Sept. 1981.

"The Honorable Elders," book review of Erdman Palmore's The Honorable Elders, in The Gerontologist, Dec. 1976. Reprinted in Controversial Issues in Gerontology, Harold J. Wershow, ed., 1981.

An Evaluation of Community Education in an Urban Setting: Pilot Study at Portland Community College, with Colleen Greer Acres, Urban Studies Center, Portland State U., Portland, OR, Jul.1975.

SELECTED PRESENTATIONS, PAPERS, & SEMINARS

"Designing for Inclusion: Making Websites Accessible." Website Usability - Designing Sites for Users program, Internet Professionals Northwest, April 9, 2002.

"Website Accessibility: What, Why & How," Internet Librarian 2001, November 6, 2001, Pasadena, CA; published in the Internet Librarian Proceedings 2001.

"Website Accessibility," Making Information Technology Accessible to Employees and the General Public with Disabilities Program, sponsored by the Northwest Disability Business Technical Assistance Center (DBTAC), September 17, 2001.

"Website Accessibility," Computer Human Interaction Forum of Oregon (CHIFOO), August 22, 2001.

"Optimizing Your Website for Search Engine Success: 21 Tips for Getting Better Rankings," Search Engines Use and Abuse: Preparing Your Site to be Found on the Web program, Internet Professionals Northwest, January 9, 2001.

"Website Usability and Accessibility," Internet Professionals Northwest, June 13, 2000.

"Knowledge Management Roundtable," Facilitator, Online World Conference and Expo at the Washington Hilton & Towers in Washington D.C., September 15, 1997.

"Integrating Internet Resources with Commercial Resources," 88th Annual Conference of the Special Libraries Association, June 9, 1997.

"Business Uses of the Internet," Seminar, Professional Development Center, School of Business Administration, Portland State University, Portland, OR; Feb. 16, 1995, Oct. 17, 1995, Jun. 29, 1996, July 15, 1997.

"Web Development for Search Engine Optimization Success: 15 Tips on How to Design Your Web Pages to Improve Rankings," Promoting Your Website program, Internet Professionals Northwest, Portland, OR, June 10, 1997.

"How to Conduct Research on the Internet," Internet & World Wide Web Conference, National Seminars Group, Rockhurst College Continuing Education Center, Portland, OR; Sep. 11, 1995, Dec. 13, 1995, Jun. 13, 1996.

"What Constitutes a Good Website," Internet Professionals Northwest, May 15, 1996, Portland, OR.

"International Trade On-line: A Workshop on Navigating the Information Superhighway to New International Business Opportunities," sponsored by the Oregon District Export Council & the Small Business International Trade Program, Portland, OR; Feb. 8 & 15, 1995.

"INTERNET: The Business Information Superhighway," The Delta Group, Portland, OR, August 16, 1994.

"Day-to-day uses of the Internet in Business," Internet World & Document Delivery World International 1994, London, England, May 11, 1994.

"Using the Internet (and other CMCs) for Practical Business Research and Development," National Online Meeting, New York, New York, May 5, 1993.

"Training end-users to make informed choices when doing electronically based research: Considerations in choosing and searching electronic databases," National Online Meeting, New York, New York, May 7, 1992.

Moderator (and organizer) for the Information Professionals in the Nineties conference, Oregon Special Libraries Association, Portland & Corvallis, OR, March 27, 1992.

Presentation on library views of privacy issues at the Peeping Toms, Private Dicks, and Harry's Right to Privacy seminar, Oregon Special Libraries Association, Portland, OR, February 10, 1992.

"'New' Company Database Services" presentation on the "Options and Alternatives for the Online Scene," panel at the Online Northwest '92 conference, Corvallis, OR, January 31, 1992.

"Tips and Techniques for Moving among Files and Systems," Online 1991, San Francisco, California, November 11, 1991.

"Internet: Communicating With the World," presentation with Gary Sampson at the Communications, Copyrights, and Collections: Librarians in a Changing World roundtable; Oregon Special Libraries Association, Tualatin, OR, November 8, 1991.

Presentation and training on the NTDB and Customs District CD-ROMs at the Fall 1991 meeting of DIGOR (Documents Interest Group of Oregon), Corvallis, Oregon, September 13, 1991.

Panel member on the C-Span roundtable on Cascadia, taped August 17, 1991, aired starting September 2, 1991.

"Accessing the 'Global Village' through Local Bulletin Board Systems," 12th Annual National Online Meeting, New York, New York, May 8, 1991.

Presentation on international trade marketing tools for high technology at How to Market to a Moving Target: a Seminar for the High-Tech Marketer in a High-Transition World, sponsored by the American Marketing Association, Portland, Oregon, March 12, 1991.

"International Business Assistance Online, 11th Annual National Online Meeting, New York, New York, May 3, 1990.

Presentation on International Trade Institute services and international business information resources at an international business forum sponsored by the Willamette International Trade Center, Eugene, Oregon, April 12, 1990.

Presentation on international business resources at International Trade and Marketing: A Teachers' Workshop, sponsored by the Oregon International Council, Portland, Oregon, April 7, 1990.

"International Business Resources Online," Northwest Online 1990 Conference, Corvallis, Oregon, January 26, 1990.

"Trade Statistics and Databases on international lumber/forestry products," Selling Lumber Internationally, AIESEC Northwest Forestry STP Conference, Portland, OR, June 13, 1989.

"Pacific Rim Online Databases," Pacific Rim Business Information: Sources and Resources seminar, Pacific Northwest Chapter of the American Society of Information Science, Portland, OR, June 2, 1989.

"Trade Data: Not What it's Cracked up to be," 10th annual National Online Meeting, New York, New York, May 11, 1989.

"Implications of the Canada-U.S. Free Trade Agreement for the Information Industry--U.S. View," meeting of the Pacific Northwest/Western Canada Chapters of the American Society for Information Science, Victoria, B.C., September 22-24, 1988.

"Conceptualizing a Residential Decision-Making Model for Forced Movers," 1984 Annual Meeting of the Urban Affairs Association, Portland, OR, March 1984.

"Displacement: Consequences of Urban Revitalization for the Elderly," 32nd Annual Meeting of the Gerontological Society of America, Washington D.C., Nov., 1979.

"Cross-National Patterns of Retirement Migration: Implications for Policy," 30th Annual Meeting of the Gerontological Society of America, San Francisco, CA, Nov. 1977.

"Resistance to Organizational Change," a paper prepared as part of a grant, "The Analysis of Coordination & Change: A Directed Field Experiment on Coordination of Services," Institute on Aging, Portland State University, 1977.

"Cross-National Solutions to Community Support Options for the Elderly," Canadian Association of Gerontology Educational Meeting, Vancouver, B.C., Nov. 1976.

"Evaluating the Adult Basic Education Market: Demographic & Survey Techniques," Marketing in Adult Basic Education Conference, Portland, OR, May 1976.

"Management Constraints in Developing Programs for the Elderly," (1976) and "Cross-National Alternatives to Institutionalization," (1975), papers prepared as part of a National Science Foundation grant, "A Spectrum of Community Support Options for the Elderly," Institute on Aging, Portland State University.

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